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The survey is designed to provide a baseline of how the city government is serving residents, to gauge perceptions of the city and to make comparisons with peer cities.
The city contracted with National Research Center, Inc. to participate in The National Citizen Survey™, an instrument that was developed with the assistance of the International City/County Management Association in 2001 to provide cities with a low-cost method to measure citizen opinion.
The survey includes questions about quality of life in the community, local policies, demographics, rating of local government services and resident use of services.
From the entire community, 1,500 households will receive invitations to participate in the mail and their responses will be weighted and analyzed. Selected residents will begin seeing surveys in their mailboxes the week of June 12.
The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS™ is a cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.
Buffalo Grove is one of many jurisdictions in the US to participate in The National Citizen Survey™ this year (2017). Within the next two weeks, questionnaires will be sent to a random sample of 1,500 households, asking for feedback on the quality and usefulness of city services.
The National Citizen Survey™ (The NCS) is sponsored by the International City/County Management Association (ICMA) in cooperation with National Research Center, Inc. (NRC). The questionnaire and survey procedure were designed based on the experience of hundreds of local governments, ranging in size from small to large. Scientific sampling and weighting of the responses in each city ensure accurate and reliable results. Because each jurisdiction’s survey is developed using a standard template, and many jurisdictions can be surveyed at one time, The National Citizen Survey™ is a very efficient way to measure citizen opinion.
Now in its fourteenth year of existence, over 350 municipalities in 44 states have enrolled for The National Citizen Survey™. This includes the following jurisdictions: Oak Park, O’Fallon, Skokie, Lombard, and Peoria County, Illinois.