Snow Plowing

Help! My mailbox was knocked down.

Submit an online request to have Public Works staff to inspect your downed mailbox. Select "Streets" then "Damaged Mailbox" in the next window.
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The goal of the Snow and Ice Control Program is to maintain pavement surfaces on Village owned and maintained streets. Maintenance will be accomplished with resources available and assigned, with efforts always focused on safety and ability of emergency vehicles to traverse the Village during winter storm events. After an event ends, the goal will be to clear streets "curb to curb" as soon as possible, with an understanding that differing levels of snow and ice accumulation will affect overall maintenance time. An average goal time will be 12 hours after the end of an event. Public Works will use this goal as a marker to improve service under the new resource limitations. 

Damaged Mailboxes: During snow removal efforts, mailboxes may unfortunately be damaged or even knocked down by snow plows - but there is a way to address this issue. If the damage was caused by a direct strike by Buffalo Grove Public Works, the Department will repair or replace mailboxes and support posts that have been damaged.

The Department does not complete repairs caused by thrown snow, called windrow. Additionally, no repairs or replacements will be completed on mailboxes or support posts that have been improperly installed. Mailbox installation guidelines and diagrams can be obtained at the Public Service Center upon request by calling 847-459-2545. Please visit this link for more information and to report a mailbox that was damaged or knocked down.

Different areas of the Village may receive snow removal services from alternative units of government, such as Lake County, Cook County, or the Illinois Department of Transportation, among others. 

Snow Build-Up at the End of Driveways: Due to accumulated snowfall, residents may find a build-up of snow at the ends of their driveways. While this may create a nuisance, there are reasons why this occurs.  All streets are plowed to create drivable lanes for commuters/emergency equipment, and then plowed again to the curbs, which allows drainage to run down the curb and not in the street once melting begins or rain follows. If snow is not pushed all the way to the curb, melting snow and rain could pose a re-freezing issue, if or when temperatures drop below freezing.

Snow is also plowed all the way to the curb by Public Works to prevent residents from having to shovel/snow blow beyond the curb and into the street to create access to their driveways. Residents are always encouraged to try and remove the freshly plowed snow before re-freezing occurs and the deposits turn into ice or hard packed snow. Although shoveling/snow blowing smaller piles ultimately requires the same amount of removal as one large clean-up would, performing the activity multiple times on smaller, lighter, and less frozen piles is much easier on equipment and the human body. Find our Snow and Ice Plan and Plow Route Plan Here.

It is important to note that outside agencies maintain most major thoroughfares.  Please direct inquires to the agency responsible for maintenance at the following numbers.


If you don't know which agency maintains a given road, visit the Snow and Ice Control map in our Community Portal.  You can enter your address, or a nearby location, to discover which agency controls snow and ice activities for individual roads.  


Snow and Ice Control Procedure


Frequently Asked Questions

What is the contact number for the Public Works Department if I have a question or concern?
What are the "stripes" I see running down my street?
Why is snow pushed into my driveway by the plows?
Am I permitted to shovel or snow-blow my driveway into the street?
When should I move my car off the street?
Why won't the Village plow my sidewalk or my driveway?
What should I do if it is my garbage day, and the plows are out clearing snow?
What should I do if a plow damages my mailbox or parkway?
Is the Public Works Department responsible for winter maintenance on every road in Buffalo Grove?

Who's Listening?

Bryan Beitzel

Hours: 7:00 am - 3:30 pm Monday - Friday