Water Bill Error

Water Bill Error
Posted on 03/21/2019
Water Bill

Due to a software upgrade error, Buffalo Grove water customers who received bills in mid-March were overcharged. The Village of Buffalo Grove regrets this error and is in the process of correcting it. Instead of being charged the normal stormwater fee of $10.16, these single family/residential customers were charged $20.32 on this bill.
 
For these residents who were overcharged and  have already paid their current water bill, a credit of $10.16 will be applied to bills sent out in mid-May. For those who have not yet paid their current bill, $10.16 can be subtracted from the balance due when payment is submitted. Questions or concerns can be directed to Water Billing via email at  bgfinance@vbg.org or by calling 847-459-2500.

The Village of Buffalo Grove apologizes for any inconvenience caused by this error.